For Tenants

At Legacy Property Management, we pride ourselves on delivering exceptional service to our residents, setting a high standard for quality and satisfaction.

• Top-Quality Rental Units: We partner with professional and trustworthy vendors—painters, handymen, plumbers, carpet cleaners, and more—to ensure your rental unit is in excellent condition. Every unit is thoroughly inspected before move-in to meet the highest standards.
• 24/7 Maintenance Support: Emergencies can happen anytime, so we’re available 24/7 to address urgent maintenance issues and ensure your peace of mind.
• Detailed Property Documentation: We provide thorough Move-in and Move-out Inventory forms to document the condition of your property, ensuring transparency and accountability.
• Secure Deposit Handling: Your deposits are held in an FDIC-insured bank, guaranteeing the security of your funds.
• Clear Lease Review: Upon signing your lease, you'll meet with your property manager to review all terms, ensuring you fully understand your responsibilities under the lease agreement.
• Licensed Real Estate Professionals: Our property managers are fully licensed and compliant with state regulations, ensuring you receive professional and reliable service.
• Responsive Communication: We are committed to excellent communication, promptly returning all calls and inquiries. Our centrally located offices make it easy to reach us whenever needed.

We are dedicated to providing you with an outstanding rental experience, with professionalism and attention to every detail. Your satisfaction is our priority, and we are here to exceed your expectations throughout your tenancy.

We ask that all maintenance requests be submitted directly to us through our “Maintenance Request” process. Please note that we cannot reimburse you for any repairs done without prior written approval from our team. Your satisfaction is important, and we are committed to addressing and approving necessary repairs promptly. Simply reach out to us through the designated channels, and we’ll ensure your property’s maintenance needs are handled professionally.

If you wish to get a pet either when moving in or later during your lease, it's important to first review your lease agreement. Some properties may have specific pet policies, including pet deposits, pet rent, or breed restrictions. If pets are allowed, you'll need to inform us, and we’ll guide you through any additional steps such as updating the lease or paying any required pet fees.

Be sure to reach out to us before bringing a pet into your home to ensure everything is handled properly and in compliance with the lease terms.

Yes, we can! Many property owners are capable of managing their rentals but may need assistance with finding and screening the right tenants. We offer tenant placement services where we handle everything from marketing your property and screening potential tenants to executing the lease, documenting the move-in, and collecting the first month’s rent. Once these tasks are completed, we’ll return the property to you for ongoing management.

For details on our services and fee structure, feel free to contact our property managers.

We ask that you seek prior approval from us before making any upgrades, such as painting or cosmetic changes, to the property. This allows us to obtain the owner's consent and discuss important details like color choices and preferred brands. It's essential to follow this procedure, as any unapproved changes may result in charges to restore the property to its original condition.

In case of life-threatening emergencies such as fires or floods, please call 911 immediately. For other urgent matters, please contact our office at (650) 241-3888 Ext 2 for assistance.

Tenants are not responsible for routine repairs due to normal wear and tear. However, any damages beyond normal wear and tear, such as broken windows or holes in walls, are the tenant’s responsibility. Depending on the severity of the damage, Legacy Property Management may require professional repairs, which will be billed to the tenant or deducted from the security deposit.

No, smoking is strictly prohibited inside the units and in all common areas. We are committed to maintaining a clean and healthy environment for all residents, ensuring a pleasant living experience for everyone.

If you’re interested in renting a property from Legacy Property Management, follow these steps to secure it quickly:

• Submit Your Application: Visit our website to complete the application form, providing all necessary documentation for review.
• Contact the Property Manager: Reach out to our Property Manager immediately to express your interest and notify them that your application has been submitted.
• Verify Your Paperwork: Follow up to ensure we’ve received all required documents. This helps expedite the process.
• Fast Application Review: We strive to make quick application decisions, so expect a timely response.
• Approval Notification: Once approved, act quickly to proceed with the next steps.
• Prepare Cashier’s Checks: Obtain cashier’s checks for any required fees or deposits promptly.
• Schedule Lease Signing: Set an appointment to sign the lease as soon as possible. Please note that the property will not be held until the lease is signed and all payments are submitted.

By following these steps promptly, you’ll increase your chances of securing the property. If you have any questions or need further assistance, feel free to contact our Property Manager for guidance and support.

At Legacy Property Management, our leases typically have a minimum duration of one year. However, we recognize that some circumstances may require a shorter lease term. Depending on the season and the specific property, we may offer flexible lease options.

If you need a shorter lease, we encourage you to discuss your situation with our property managers. They will be happy to explore the available options and provide information about lease flexibility for certain properties.

At Legacy Property Management, we strive to accommodate your unique needs whenever possible. Feel free to reach out, and our team will work with you to find the best solution for your situation.

We strive to ensure a fair and efficient process for returning security deposits. Within 30-45 days of your move-out date, one of the following outcomes will occur:

• Full Refund: If your account is current and the move-out inspection shows no issues, you will receive your full security deposit promptly.
• Adjustment: If there are outstanding balances, the property was not left in satisfactory condition, or damages occurred, the necessary expenses will be deducted from your deposit.

We conduct thorough move-out inspections, and any deductions will be clearly detailed in a disposition statement. Our goal is to handle security deposits with transparency and fairness, ensuring a smooth process for you.

If you have any questions or need further clarification about the security deposit process, please feel free to contact us. We’re here to assist you.

Rent is typically due on the 1st day of each month. Payments are considered late if not received by the end of the 5th day of the month.